At Musk Luxury, we value your satisfaction. To ensure a fair experience, our policy is designed in accordance with Saudi E-commerce regulations:
Timeframe:
Customers have the right to request a return or exchange within 7 days of receiving the order.
Conditions:
Original Condition: Products must be unused, in their original packaging, and in a resalable condition.
Excluded Products: For health and safety reasons, perfumes, oils, and deodorants cannot be returned or exchanged if the original seal or packaging has been opened, unless there is a manufacturing defect.
Incense & Oud: Returns are accepted provided that no more than 2 grams have been used for testing (for orders of 28g or more).
Return & Exchange Process:
If the return is at the customer’s request (with no defect), the customer covers the shipping costs. In the case of a manufacturing defect, the store covers all costs.
For any inquiries, you can contact customer service via WhatsApp or the email shown on the “Contact Us” page.
Return or exchange requests are submitted through your “My Account” page: go to “My Account,” then “Returns & Exchanges,” select your order, start the request, and track its status step by step.